Returns & Refunds

Last updated: May 2026

We want you to be happy with your purchase. This is a general template — adjust the windows and conditions to your business.

Eligibility

• Items must be unused and in their original packaging.
• Certain health/consumable products may not be eligible for return once opened, for safety and hygiene reasons.
• Report damaged or incorrect items promptly with photos so we can resolve it quickly.

How to request a return

Contact us via WhatsApp, email, or the Contact page with your order number and reason. We'll confirm whether your item is eligible and share the next steps.

Refunds

Once a return is received and inspected, eligible refunds are issued to your original payment method or as store credit, typically within a few business days of approval.

Cancellations

Orders can usually be cancelled before they are dispatched. If your order has shipped, please use the return process instead.